Performance
Softorini is expert at schema design and query performance tuning. We can help reduce response times by 50% or more.
Softorini Support subscription continuously delivers new value during each stage of your IT journey and empowers you to drive innovation with open-source software. Our approach is open and collaborative, providing you direct access to ClickHouse and Softorini Platform engineers, the latest product knowledge, and best practices 24/7.
Softorini is expert at schema design and query performance tuning. We can help reduce response times by 50% or more.
Softorini offers fixes for bugs that cause crashes, corrupt data, deliver incorrect results, reduce performance, or compromise security. Fixes include patch delivery and instructions for applying correction.
Softorini support engineers can provide best practices to lock down servers and help users get through InfoSec reviews. This help is necessary for many companies to get applications out the door and into production. Softorini support engineers can help users check security settings on running systems or prior to deployment to ensure the software is securely configured.
Softorini provides expert advice to save time and resources when installing and operating ClickHouse and other software components. These include installation, configuration, scale-up/down. Softorini engineers possess knowledge that goes beyond available documentation to help you get apps up quickly without costly mistakes.
Softorini offers a variety of convenient options to open support cases: Web-based trouble tickets, Slack channel, or Email. Zoom-based bridge calls are also supported. Cases are tracked in an easy-to-use web-based system.
Softorini believes in your applications as much as you do. We offer service level agreements to match the criticality of user systems ranging from 8×5 support to 24×7 with guaranteed response times based on severity and financial penalties for non-performance.